Online store regulations
The latest update of the regulations is 08/07/2025
§1
Introductory provisions
1. The PAPITO ENERGY online store, available at www.papitoenergy.com , is operated by PAPITO VIBE JARZĄBKOWSKI SPÓŁKA KOMANDYTOWA with its registered office in Warsaw at ul. Wierna 24/U13 under the KRS number 0001173436, NIP 5243040077, REGON 541744210.
2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer remotely via the Store.
§2
Definitions
1. Consumer - a natural person concluding an agreement with the Seller within the Store, the subject of which is not directly related to his or her business or professional activity.
2. Seller - PAPITO VIBE JARZĄBKOWSKI SPÓŁKA LIMITED PARTNERSHIP with its registered office in Warsaw at ul. Wierna 24/U13, postal code 03-890, NIP 5243040077, REGON 541744210.
3. Customer – any entity making purchases through the Store.
4. Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act of law grants legal capacity, conducting business activities on its own behalf and using the Store.
5. Store - online store run by the Seller at the internet address www.papitoenergy.com
6. Distance contract - a contract concluded with the Customer as part of an organized distance contracting system (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
7. Regulations - these regulations of the Store.
8. Order - a declaration of will of the Customer submitted using the Order Form and aiming directly at concluding a Sales Agreement for a Product or Products with the Seller.
9. Account - the customer's account in the Store, it collects data provided by the Customer and information about the Orders placed by him in the Store.
10. Registration form - a form available in the Store enabling the creation of an Account.
11. Order Form - an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
12. Cart – an element of the Store software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
13. Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
14. Sales Agreement - a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store. A Sales Agreement also means - in relation to the Product's features - a service agreement and a contract for specific work.
§ 3
Contact with the Store
1. Seller's address: ul. Wierna 24 / U13, 03-890 Warsaw
2. Seller's email address: biuro@papitoenergy.com
3. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
§4
Technical requirements
To use the Store, including browsing the Store's assortment and placing orders for Products, you must:
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a terminal device with Internet access, an up-to-date operating system and a web browser,
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active e-mail account,
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cookies enabled.
§ 5
General provisions
1. The Regulations are made available by the Seller to each Customer free of charge before concluding the contract.
2. The Customer is obligated to read the Terms and Conditions before concluding a contract. If they fail to do so, they should not make purchases in the Store. Placing an order constitutes acceptance of the Terms and Conditions.
3. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
4. Browsing the Store's assortment does not require creating an Account. Customers may place orders for Products in the Store's assortment either by creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data to enable Order fulfillment without creating an Account.
5. The prices listed in the Store are given in Polish zloty and are gross prices (including VAT).
6. The final amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal fees), about which the Customer is informed on the Store's website when placing the Order, including when expressing the will to be bound by the Sales Agreement.
7. The prices visible on the Store website are not subject to the price personalization process.
8. If the Seller has not stated so in the terms and conditions of a specific promotion: promotions cannot be combined, and the Seller reserves the right to make changes to the terms and conditions of a given promotion - including prices.
9. Promotions may be canceled or terminated after a certain number of products have been sold or stocks have run out.
10. In the case of an Agreement covering a subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the billing period.
11. If the nature of the subject matter of the Contract does not allow, reasonably, for the final price to be calculated in advance, information on the method of calculating the price, as well as on transport, delivery, postal services and other costs, will be provided in the Store in the Product description.
§ 6
Creating an Account in the Store
1. To create an Account in the Store, complete the Registration Form. The following information is required: name and surname or company name, email address, login, and password.
2. Creating an Account in the Store is free.
3. Logging in to the Account is done by entering the login and password set in the Registration Form.
4. The Customer may at any time, without giving any reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses provided in § 3.
§ 7
Rules for placing an order
1. Orders can be placed in the Store 24 hours a day, seven days a week.
2. In order to place an Order you must:
a) log in to the Store (optional);
b) select the Product that is the subject of the Order and then click the "Add to Cart" button (or equivalent);
c) log in or use the option of placing an Order without registration;
d) if the option of placing an Order without registration has been selected - complete the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details, if different from the details of the Order recipient,
e) click the "Pay now" button
f) select one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 8 point 2.
3. The Store sells energy drinks only to adults (over 18 years of age), in accordance with the Act of 11 September 2015 on public health (Journal of Laws 2022, item 1608, as amended). The person placing the Order declares that he or she is over 18 years of age.
a) By placing an order containing energy drinks, the Customer declares that he or she is over 18 years of age.
b) The Store reserves the right to cancel the order or refuse to process it if there is reasonable suspicion that the buyer is a minor.
c) The store is not responsible for providing false data by the customer.
d) In case of doubt as to the age of the person placing the Order, the Seller may request the presentation of a document confirming the age of the buyer.
§ 8
Offered delivery and payment methods
1. The Customer may use the following methods of delivery or collection of the ordered Product:
a) Courier shipment via InPost Kurier or GLS
b) Shipment to InPost Parcel Lockers
2. The customer can use the following payment methods:
a) Payment on delivery
b) Cash on delivery
c) Payment by transfer to the Seller's account
d) Electronic payments
e) Payment by payment card.
3. Detailed information on delivery methods and acceptable payment methods can be found on the store websites www.papitoenergy.com/platnosci and www.papitoenergy.com/dostawy .
§9
Execution of the sales contract
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing occurs by the Seller sending the Customer an appropriate email to the Customer's email address provided when placing the Order. The email message contains, at a minimum, the Seller's statement of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
3. If the Customer chooses to pay by bank transfer, electronic payment, or payment by card, the Customer is obligated to make payment at the time of placing the order, which is equivalent to signing the Sales Agreement. Failure to make payment will result in the order not being accepted.
4. The Product will be shipped by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
5. In the case of ordering Products with different delivery times, the delivery date is the longest given date.
6. The beginning of the delivery period of the Product to the Customer is counted as follows:
a. If the Customer chooses to pay by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
b. If the Customer chooses cash on delivery as a payment method – from the date of conclusion of the Sales Agreement,
7. The Product is delivered within Poland and the European Union.
8. Product delivery to the Customer is subject to payment, unless the Sales Agreement provides otherwise. Product delivery costs (including transportation, delivery, and postal fees) are indicated to the Customer on the Online Store's website in the "Delivery" tab and during the Order placement process, including when the Customer expresses their willingness to be bound by the Sales Agreement.
§10
Right of withdrawal
1. The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period specified in paragraph 1 begins upon delivery of the Product to the Consumer or a person indicated by him other than the carrier.
3. In the case of a Contract covering multiple Products that are delivered separately, in batches or in parts, the period indicated in paragraph 1 shall run from the delivery of the last item, batch or part.
4. In the case of an Agreement which involves the regular delivery of Products for a specified period of time (subscription), the period indicated in paragraph 1 shall run from the date of taking possession of the first item.
5. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer to send the declaration before the deadline expires.
6. The declaration may be sent electronically by sending the declaration to the Seller's e-mail address or by submitting the declaration on the Seller's website - the Seller's contact details are specified in § 3.
7. If the Consumer sends the declaration electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.
8. Consequences of withdrawal from the Agreement:
a) In the event of withdrawal from a Contract concluded at a distance, the Contract shall be deemed not to have been concluded.
b) In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, payments including the price of the purchased products, excluding the amount for shipping.
c) If the Consumer withdraws from a distance contract, the Consumer is obliged to return the goods at his own expense immediately, no later than within 14 days from the day on which he informed the Seller about the withdrawal from the contract.
d) The cost of returning the goods directly (returning the goods) is borne by the Consumer. The Seller does not accept shipments sent cash on delivery or at the recipient's expense.
e) The consumer is liable for any reduction in the value of the item resulting from its use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
f) The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not involve any costs for him.
g) The Seller may withhold reimbursement until the Product is received back or until proof of its return is provided, whichever occurs first.
h) The Consumer should return the Product to the Seller's address provided in these Terms and Conditions immediately, no later than 14 days from the date on which they informed the Seller of their withdrawal from the Agreement. This deadline will be met if the Consumer returns the Product before the 14-day period expires.
i) The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by regular mail.
j) The Consumer is only liable for a reduction in the value of the Product resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the Product.
k) If the shipment is not collected due to the customer's fault (e.g. failure to collect the shipment from an InPost parcel locker or failure to collect the shipment from the courier on the agreed delivery date), the seller has the right to deduct the cost of the return shipment from the refund amount.
9. If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store.
10. The right to withdraw from a distance contract does not apply to the Consumer in relation to the Contract:
a) where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
b) in which the subject of the performance is an item that spoils quickly or has a short shelf life,
c) for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has performed the service, he will lose the right to withdraw from the Agreement,
d) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the Agreement expires,
e) where the subject of the performance are things which, due to their nature, after delivery are inseparably connected with other things.
§11
Complaints and warranty
1. The Sales Agreement covers new Products.
2. The Seller is obliged to deliver the item to the Customer free from defects.
3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
4. Complaints should be submitted in writing or electronically to the Seller’s addresses provided in these Regulations.
5. It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer submitting the complaint, and the Customer's request in connection with the defect of the goods.
6. The Seller will respond to the complaint request immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the Customer's request was deemed justified.
7. Goods returned under the complaints procedure should be sent to the address given in § 3 of these Regulations.
8. If the customer's complaint is upheld, the refund will be made using the same payment method used by the customer for the original transaction, unless the customer has expressly agreed otherwise. In particular, if the payment was made by payment card, the refund will be made to the same card account.
§12
Extrajudicial methods of handling complaints and pursuing claims
1. Detailed information on the possibility of using out-of-court complaint and claim settlement procedures by the Consumer and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php ;
http://www.uokik.gov.pl/sprawy_indywidualne.php ;
http://www.uokik.gov.pl/wazne_adresy.php .
2. The consumer has the following exemplary options for using out-of-court complaint and redress procedures:
3. The Consumer is entitled to apply to a permanent consumer arbitration court, referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
4. The Consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Seller.
5. The Consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Consumer Federation, the Association of Polish Consumers).
§13
Personal data in the Online Store
1. The Seller is the administrator of the personal data of Customers collected via the Online Store.
2. Customers' personal data collected by the administrator via the Online Store are collected for the purpose of implementing the Sales Agreement and, if the Customer consents, also for marketing purposes.
3. The recipients of personal data of Customers of the Online Store may be:
4. In the case of a Customer who uses the Online Store's delivery method by post or courier, the Administrator makes the collected personal data of the Customer available to the selected carrier or intermediary carrying out the shipment on behalf of the Administrator.
5. In the case of a Customer who uses electronic payments or payment cards in the Online Store, the Administrator makes the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store.
6. The Customer has the right to access and correct his/her data.
7. Providing personal data is voluntary, however, failure to provide the personal data specified in the Regulations and required to conclude the Sales Agreement will result in the inability to conclude the agreement.
§14
Copyright
1. The content available in the store, with particular emphasis on photos, graphics and texts, is subject to copyright of the Seller and is protected in accordance with the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 1994, No. 2, item 23, as amended).
2. The Seller owns the copyright to the materials posted on the Store's website. Copying, reproducing, or sharing them for one's own or someone else's use for commercial, marketing, or personal purposes without the Seller's consent is prohibited.
§ 15
Final provisions
1. Agreements concluded via the Online Store are concluded in Polish.
2. The Seller reserves the right to amend these Terms and Conditions for important reasons, including: changes in legal regulations, changes in payment and delivery methods – to the extent that such changes affect the implementation of the provisions of these Terms and Conditions. The Seller will notify the Customer with an account of each change by email.
3. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of services by electronic means; the Act on consumer rights, the Act on the protection of personal data.
4. The Seller reserves the right to introduce and withdraw products from its offer, change product prices, introduce and withdraw promotional campaigns or special campaigns, and make changes to shipping prices without prior notice to users.
5. The customer has the right to use out-of-court complaint and redress procedures. To do this, they can submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/ .
